ARTICLE 1. PREAMBLE

- The hotel activities of SAS Héritage by Emmanuelle are offered by the "Maison Douce Epoque".

- La Maison Douce Epoque is very attentive to the protection of the privacy of its Interlocutors, and, in particular, to the protection, confidentiality and security of their Personal Data that it collects, in compliance with the General Protection Regulation 2016/679 ("RGPD") and the French Data Protection Act n°78-17 ("LIL").

- By means of the present privacy policy, Maison Douce Epoque wishes to bring to the attention of all its Interlocutors :

1. The characteristics of the Data collected and processed ;
2. The commitments made by Maison Douce Epoque to respect the Data of its Interlocutors and to enable them, where applicable, to exercise the rights conferred on them by the Regulations.

- Interlocutors are therefore invited to read this document carefully.

 

ARTICLE 2. DEFINITIONS

Capitalized terms in this Privacy Policy have the meanings set forth below, whether used in the singular or plural:

- Customer": natural person who has booked one or more rooms at Maison Douce Epoque.

- Cookie": refers to the practice of recording and/or reading information on digital terminals (computer, smartphone, tablet, etc.).

- Data": refers to the personal data of Interlocutors, i.e. information enabling them to be identified, directly or indirectly, collected and processed in particular when using a Site in the context of a contact request, an online booking request, etc., or when using a Site in the context of an online booking request.

- Supplier": natural or legal person who supplies goods or services from Maison Douce Epoque.

- Hotel": refers to Maison Douce

- Partner(s)": person(s) with whom Maison Douce Epoque has entered into a contract to promote and/or market the rooms and Hotels (e.g. "Booking", "Staycation", etc.).

- Third country": any state that is not a member of the European Union.

- Prospect": any person identified as potentially interested in the services provided by Maison Douce Epoque.

 - "Maison Douce Epoque Social Networks": refers to all pages managed by Maison Douce Epoque on social networks (e.g. Facebook, Instagram, LinkedIn etc.).

- "Regulation": refers to the provisions of the French Data Protection Act of January 6, 1978 as amended ("LIL"), the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR") and any other specific provisions applicable to data protection.

- Site(s)": refers to the website(s) published by the Hotel.

- Internet user": refers to any person browsing the Site(s).

 

ARTICLE 3. CONTACT DETAILS

1. Maison Douce Epoque contact details

 - The head office of SAS Héritage by Emmanuelle is located at 1 ter, Villa de la Réunion, 75016 PARIS.

- The hotel's contact details are as follows: Chemin du Tocq, 14910 Benerville sur Mer

1. Contact:

- For any request relating to the present or to exercise their rights, the Interlocutors of Maison Douce Epoque are invited to write to them, at the address of the User's choice:

- by post, to the Hotel's postal address given above

- by e-mail to the following address: direction@maisondouceepoque.com

 

ARTICLE 4. METHODS OF COLLECTING PERSONAL DATA

1. Direct collection

- La Maison Douce Epoque collects the Data of their Interlocutors through :

1. Digital forms, on their respective Sites
2. if necessary, forms for reservations. 

(b) Indirect collection

- Some of the Data processed by the Hotel have been collected through their partners, in the context of online reservations made by Customers on the respective sites of these partners.

- In this context, the Data that the hotel collects indirectly from Customers through their Partners is as follows:

- Identification data

- Contact details

 - Details of subscribed stays

 - Payment methods used

- Possibly, Data relating to third parties.

 

 

ARTICLE 5. PROCESSING CHARACTERISTICS

- Interlocutors' Data is collected and processed according to the characteristics listed below.

- Where processing is based on consent, Interlocutors have the right to withdraw their consent at any time.

N°	Purposes of processing	Persons concerned		Legal basis		Data retention period		Data controller(s)
CHARACTERISTICS OF THE PROCESSING OF DATA COLLECTED ON THE HOTEL, PARTNER AND APPLICANT WEBSITES
1	Management of contact requests made on the Sites		Customer prospects		Maison Douce Epoque's legitimate interest in providing information to all persons making requests for information   Execution of pre-contractual measures taken at the request of the data subject		For the time required to manage requests		SAS Heritage By Emmanuelle   Maison Douce Epoque
2	Recruitment management		Candidates for positions at Maison Douce Epoque		Execution of pre-contractual measures taken at the request of the data subject		The information collected is kept for no more than 2 years after the last contact with the applicant.		SAS Heritage By Emmanuelle     Maison Douce Epoque
3	Registration and administrative and financial management of reservation requests		Customers		Contract performance		3 years from the last interaction with the site or from the end of the contract		Maison Douce Epoque
4	Maison Douce Epoque" newsletter: -Registration of newsletter subscription requests - Newsletter dispatch		Customers Prospects		Execution of pre-contractual measures taken at the request of the data subject Execution of the contract		For the duration of the newsletter subscription		SAS Heritage By Emmanuelle - Maison Douce Epoque
5	Management of requests made via "virtual assistants" present on certain hotel sites		Customers Prospects		Execution of pre-contractual measures taken at the request of the data subject		6 months from the last interaction with the virtual assistant		Hotel
6	Statistics		Customers Prospects		Maison Douce Epoque's legitimate interest in knowing the evolution and efficiency of the services provided.		13 months in the case of cookies Statistics are based on active database data, kept for the periods shown in this table. After this period, the data is anonymized.		SAS Héritage by Emmanuelle   Hotel    Google (for "Google Analytics" cookies)
7	Create and update customer files		Customers		Legal obligation Contract performance		3 years from the last interaction or from the end of the contract; with the exception of contracts over one hundred and twenty euros, which will be archived for 10 years from the end of the commercial relationship.		Hotel
8	Administrative and financial management of telephone and e-mail reservations		Customer prospects		Execution of pre-contractual measures taken at the request of the data subject Execution of the contract		3 years from the last interaction with the Site or from the end of the contract		Hotel
9	Administrative and financial management of other customer requests (SPA, restaurants, transport, etc.)		Third-party customers (accompanying customers)		Execution of pre-contractual measures taken at the request of the data subject		3 years from the last interaction with the site or from the end of the contract		Hotel
10	Room access control and management		Guests Hotel staff		Contract performance   Legitimate interest of Hotels to control and ensure that strictly authorized persons have access to rooms		For guests, for the duration of their stay For hotel staff, for the duration of their employment contract		Hotel
11	Recording of hotel room access history		Customers		Legitimate interest of the hotel, in order to guarantee security and control the legitimacy of access to rooms		Data is deleted every 600 connections, i.e. on average every 2 months.		Hotel
12	Measuring customer satisfaction		Customers		Legitimate interest of the hotel & SAS Héritage by Emmanuelle to know the customers' perception of the services provided.		Satisfaction questionnaires are carried out with customers present in the hotel, and the results are kept, beyond which the data is anonymized.		SAS Héritage by Emmanuelle   Hotel
13	Video surveillance		Customers Hotel staff		Legitimate interest of the hotel, to ensure the safety of people and property		1 month Data may be passed on to police or judicial authorities at their request		Hotel
14	Prospecting		Customers Prospects		Legitimate interest when prospecting customers Consent when prospecting prospects		3 years from last contact with customer or end of contractual relationship 3 years from last contact or collection of prospect data		SAS Héritage by Emmanuelle   Hotel
15	Social network management		Customers Prospects Third parties		Legitimate interest of SAS Héritage By Emmanuelle and the hotel to maintain relations with its contacts (customers and prospects), and to promote its services on social networks.		Please refer to the privacy policies of the networks concerned (see below).		SAS Héritage by Emmanuelle   Hotel

 

 

 

(*) At the end of these retention periods, data will be securely archived for the necessary retention and/or prescription periods resulting from applicable legal or regulatory provisions. At the end of these periods, the data will be deleted in accordance with current regulations.

 

 

ARTICLE 6. JOINT PROCESSING

- Treatments 1, 2, 6, 12, 14 & 15 above are carried out under the joint responsibility of SAS Héritage by Emmanuelle and Maison Douce Epoque. 

- In accordance with Article 26 of the RGPD, the purpose of this clause is to bring to the attention of all Interlocutors, the broad outlines of lu information processing by Maison Douce Epoque

- Thus, La Maison Douce Epoque is the main point of contact by e-mail for Interlocutors so that they can exercise their rights.

Naturally, requests sent directly to the hotel by post will be dealt with by the establishment.

- La Maison Douce Epoque is responsible for informing customers when they make reservations directly with its establishments. Consequently, they must inform all their customers of the present privacy policy, supplemented, where applicable, by their own information notices.

 ARTICLE 7. DATA RECIPIENT

- All transfers and relations with Data recipients are strictly controlled by Maison Douce Epoque.

- Data is transferred mainly between the hotel, but also between the relevant internal departments, in particular to specifically authorized technical staff, in compliance with the purposes listed in the "Characteristics of processing" article.

- La Maison Douce Epoque may also communicate certain Data to its suppliers (subcontractors). These subcontractors are required to respect the confidentiality, integrity and security of the Data communicated to them, and to use it only in the context of their mission.

- In special circumstances, Data may be disclosed when required by judicial or administrative authorities who have a legitimate need to know.

- The recipients of your data may be located abroad, including outside the European Economic Area. Any transfer of your data outside the European Economic Area is made subject to appropriate safeguards, notably contractual or our internal rules, in compliance with applicable regulations on the protection of personal data.

 

 

 

ARTICLE 8. ACCESS TO THE SOCIAL NETWORKS OF LA MAISON DOUCE EPOQUE

 

 - Some sites allow access to Social Network pages created by Maison Douce Epoque by clicking on certain tabs. When Internet users click on these links, Data concerning them is automatically transferred to the Social Networks. The latter then process the Data for purposes for which Maison Douce Epoque is a third party. Consequently, Maison Douce Epoque invites Internet users to read their respective privacy policies in order to understand their characteristics and, if necessary, exercise their rights.

Furthermore, we inform you that browsing the Facebook pages of Maison Douce Epoque entails the processing of Data for statistical purposes under the joint responsibility of Maison Douce Epoque and Facebook Ireland Limited, the latter being primarily responsible for said processing in accordance with the addendum published by the latter and available at the following address: https: //fr.facebook.com/legal/terms/page_controller_addendum

 

ARTICLE 9. COMPUTER RIGHTS AND FREEDOMS

- In their capacity as "data subjects" of the processing operations described herein, and in compliance with the applicable Regulations, all Interlocutors have the rights listed below:

- a right of access, i.e. to obtain confirmation as to whether or not Data is being processed and, if so, access to said Data, as well as various information including the purposes of the processing, the category of Data, the recipient(s) of the Data, etc.

- the right to rectify, as soon as possible, any Data that is inaccurate, incomplete, out of date or ambiguous, or the collection and processing of which is prohibited

- a right to object to the processing of Data by the controller or to a transfer of Data, unless there are compelling legitimate grounds that override your interests 

- a right to the deletion of Data for the following reasons :

- the Data are no longer necessary for the purposes for which they were collected or processed;

- the consent on which the processing was based has been withdrawn, and there are no other legal grounds for processing the Data;

- the processing of the Data has been opposed and there is no overriding interest that justifies the processing;- the Data has been processed unlawfully;

- the Data must be deleted in order to comply with any legal obligation to which La Maison Douce Epoque may be subject

- the Data was collected when the Interlocutor was a minor.

 

 

- a right to organize in advance and during his lifetime the conditions under which the Data will be kept and communicated, after his death

- a right to Data portability and retrieval, enabling you to receive your Data in a structured, commonly used and machine-readable format, and to transmit it to another data controller.

- Should any of these rights be exercised electronically, responses will be provided electronically where possible, unless the other party has specifically requested otherwise.

- Should the answers provided be deemed unsatisfactory or incomplete, all Interlocutors have the option of lodging a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), the national supervisory authority responsible for ensuring compliance with obligations relating to the protection of personal data.

 

ARTICLE 10. COOKIES

 (a) Strictly necessary cookies ("technical cookies") Certain cookies are used exclusively to enable or facilitate electronic communication or are strictly necessary for the provision of online communication services at the express request of each User. In accordance with article 82 of the LIL, the User's consent is not sought for the use of these cookies, which generate Data processing necessary for the pursuit of Maison Douce Epoque's legitimate interest, namely the proper technical management of their Site. These are mainly session cookies used for authentication and connection to the Site(s), as well as for memorizing browsing elements during a session (for example, to ensure User authentication by memorizing the means of authentication during a session, or the choice of a default language, etc.).

 (b) Cookies and tracers that are not strictly necessary ("Non-technical cookies and tracers") La Maison Douce Epoque uses advertising cookies and tracers that record information on the preferences of Internet users by analyzing their browsing on the Sites it publishes, as well as on third-party sites, which make it possible to optimize the Sites and adapt the content it offers to their interests.

These Cookies include third-party Cookies and tracers that may be installed on the User's terminal when browsing the Sites. The purpose of these Cookies is to compile statistics and to facilitate the redirection of Internet users to the social networking pages published by La Maison Douce Epoque. An information banner is displayed on each first visit. The purpose of this banner is to inform Internet users in advance of the precise purposes pursued by the deposit of Cookies and tracers, to obtain their consent and, where applicable, to enable them to oppose all or part of the Cookies and tracers deposited on their digital terminals.

 

ARTICLE 11. MODIFICATION OF THE PRIVACY POLICY

In order to ensure the completeness of this Privacy Policy, it may be amended from time to time. In such a case, the updated document will be brought to the attention of all Interlocutors by any means. Last updated on October 28, 2024.